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Personas and Scenarios

This page showcases the main personas and their interaction scenarios with the Taça UA platform.

Persona 1 - Michael Hondt (Student/Participant)​

Age: 22 years
Course: Chemistry
Role: Taça UA Participant / Platform User
Motivation: View results, schedules, rankings, and support his course
Frustrations: Scattered information, late updates
Goals: Quickly access schedules and results, follow course ranking

Description: Michael participates annually in Taça UA. He spends a lot of time checking game schedules and results for his course, but currently information is released late or on different platforms. He wants everything centralized and updated in real-time.

Scenario P1S1 - View Course Game Calendar​

Objective: Quickly check upcoming games for his course
Context: Michael is on campus and wants to know where he's playing today

Steps:

  1. Access the website
  2. Select "Game Calendar"
  3. Filter by course "Chemistry"

Expected Result: List of Chemistry games with date, time, and location
Success Criteria: Information found in ≤ 3 clicks and < 15 seconds

Scenario P1S2 - View General Ranking​

Objective: See course rankings in Taça UA
Context: Michael wants to see where his course stands in the general ranking

Steps:

  1. Access the website
  2. Select "General Ranking"

Expected Result: Table with each course's position and respective points
Success Criteria: Information found in ≤ 2 clicks and < 10 seconds

Persona 2 - Lahra Cough (Organization/General Administrator)​

Age: 26 years
Position: Member of AAUAv Board
Role: General Administrator
Motivation: Optimize competition management and communication with participants
Frustrations: Dependency on Excel, forms, and external apps
Goals: Manage sports, courses, teams, and regulations in one place

Description: Lahra is part of the Organizing Committee. Currently, she uses Excel spreadsheets and manual messages to coordinate sports and teams. She needs to manage everything digitally without losing control or time.

Scenario GAS1 - Create Sport​

Objective: Create Basketball to be used in registrations and calendars
Context: Lahra is configuring the next Taça UA edition

Steps:

  1. Login as General Administrator
  2. Access "Sports"
  3. Click "Add Sport"
  4. Insert data and confirm

Expected Result: Sport available for general and core admins
Success Criteria: Sport visible immediately in the system

Scenario GAS2 - Create Course​

Objective: Register a new course to participate in Taça UA
Context: The organization included courses that never participated before

Steps:

  1. Login as General Administrator
  2. Access "Courses"
  3. Select "Add Course"
  4. Insert data and confirm

Expected Result: New course becomes available for course admins to create teams
Success Criteria: Newly created course appears immediately in system options, without inconsistencies

Scenario GAS3 - Assign Administrator to a Course​

Objective: Define the person responsible for managing a course's teams
Context: At the season's start, course boards provide representatives

Steps:

  1. Login as General Administrator
  2. Access "Administrators"
  3. Edit Teelor
  4. Select "Computer Engineering"
  5. Save changes

Expected Result: Teelor now exclusively manages that course
Success Criteria: Permissions applied correctly without improper access

Scenario GAS4 - Create Core Administrator​

Objective: Create a new user with low administrative permissions to support team management
Context: A new person was designated to manage a course and needs system access

Steps:

  1. Login as General Administrator
  2. Access "Administrators"
  3. Select "Add New Administrator"
  4. Insert user data
  5. Associate with responsible course
  6. Save and confirm operation

Expected Result: User is immediately available in system with permissions restricted to assigned course
Success Criteria: New administrator can login and view only functionalities and entities under their responsibility

Persona 3 - Zach Daniel (General Administrator)​

Age: 24 years
Position: Member of AAUAv Administration
Role: Responsible for sports (In this case Futsal)
Motivation: Have control and agility in organizing calendars and results
Frustrations: Delays in updating rankings and manual corrections
Goals: Create tournaments, schedule games (teams/day/time/location), update results, and view automatic rankings

Description: Zach manages sport games and coordinates referees and teams. He needs everything to be simple, fast, and error-free, ensuring automatic rankings and immediate communication to participants.

Scenario SMS1 - Create Tournament and Calendar​

Objective: Schedule games and organize the Futsal tournament
Context: Period of creating competitive calendar

Steps:

  1. Login as General Administrator
  2. Access "Tournaments"
  3. Select "New Tournament"
  4. Choose Sport
  5. Add necessary rules
  6. Add teams from various courses belonging to the sport
  7. Create games with date and location
  8. Save and confirm operation

Expected Result: Calendar visible to public after confirmation
Success Criteria: All games registered without errors and automatically published

Scenario SMS2 - Register Game Results​

Objective: Update final score and reflect in ranking
Context: Game ended; data needs to be published quickly

Steps:

  1. Login as General Administrator
  2. Access "Tournaments"
  3. Choose tournament
  4. Access "Games"
  5. Select game
  6. Enter result
  7. Confirm publication

Expected Result: Result visible to public and tournament ranking adjusted
Success Criteria: Update available in ≤ 30 seconds

Scenario SMS3 - End Tournament​

Objective: Allow General Administrator to officially finalize a tournament after the last game
Context: All tournament games have concluded and results are registered

Steps:

  1. Login as General Administrator
  2. Select desired tournament from active tournaments list
  3. Select "End Tournament" option
  4. Confirm operation in warning message (e.g., "This action is irreversible. Do you wish to confirm?")

Expected Result: Tournament changes to Completed state. Final scores are automatically calculated and assigned to respective courses. Data becomes public and locked for editing (except by General Admin intervention in special cases)
Success Criteria: Sport ranking is marked as final and correctly reflects results. Taça UA General Ranking is automatically updated

Persona 4 - Teelor Shift (Core Administrator)​

Age: 24 years
Course: Computer Engineering
Role: Course Representative
Motivation: Have total control over course teams in a single system
Frustrations: Confusing organization with scattered communication. Late schedule updates affecting team logistics
Goals: Register course teams and organize tiers

Description: Teelor is responsible for enrolling male, female, and mixed teams in the official system. She needs to manage teams by sport.

Scenario CAS1 - Create Teams by Sport​

Objective: Register Chemistry team to compete in Futsal
Context: Registration and course organization period

Steps:

  1. Login as Core Administrator
  2. Select "Teams"
  3. Select "New Team"
  4. Select Sport
  5. Select students belonging to the team
  6. Save and confirm operation

Expected Result: Team available for tournaments
Success Criteria: Team appears for Zach in Futsal management

Scenario CAS2 - Add Student to Course​

Objective: Allow Core Administrator to register students in system and associate them with their course
Context: Core Administrator is creating or updating teams and needs to add new students who will participate

Steps:

  1. Login as Core Administrator
  2. Select "Students"
  3. Select "New Student"
  4. Enter student data
  5. Submit form

Expected Result: Student is registered in system and associated with chosen course. Student becomes available to be selected in course teams
Success Criteria: Student appears in course student list and can be added to teams without errors

Scenario CAS3 - Configure Game Team​

Objective: Allow Core Administrator to select which students present in the team will play
Context: A new game will take place and Core Administrator needs to choose which students from each team will participate

Steps:

  1. Login as Core Administrator
  2. Select "Games"
  3. Select game
  4. Select "Change Game Team"
  5. Select students who will participate
  6. (Optional) Associate equipment number
  7. Save and confirm operation

Expected Result: Students are successfully associated with the game
Success Criteria: It's possible to see students associated with the game in question

Scenario CAS4 - Download Game Sheet​

Objective: Allow Core Administrator to download a PDF of their team's game sheet
Context: A new game will take place and Core Administrator needs to generate the game sheet to provide to the desk

Steps:

  1. Login as Core Administrator
  2. Select "Games"
  3. Select game
  4. Select "Download Game Sheet"
  5. Accept download from computer

Expected Result: Sheet is generated and downloaded to Core Administrator's computer, being printable
Success Criteria: Sheet is found on Core Administrator's computer disk

Persona 5 - Clara Almeida (Fan/Non-Participating Student)​

Age: 19 years
Course: Mechanical Engineering
Role: Public User
Motivation: Support her course, see games she wants to attend
Frustrations: Difficult to find updated schedules or game locations
Goals: Quickly check what's happening

Description: Doesn't directly participate in teams, but likes to follow games with friends and support her course. Wants an easy-to-use platform with quickly visible information.

Scenario P2S1 - View Day's Games​

Objective: Discover which games she can watch today
Context: Clara is available to watch a game today and wants to see the most interesting ones

Steps:

  1. Access website
  2. Click "Calendars"
  3. Choose current day

Expected Result: List of games organized by sport, time, and location
Success Criteria: Content presented clearly and quickly interpretable